Refund & Support

Demo Mode Active

Showing example requests below to demonstrate the refund tracking process.

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Cancellation Rules

We understand plans change, but since we serve fresh food, our windows are tight.

You can cancel ONLY if:

  • Within 60 Seconds of placing the order.
  • Before status changes to "Preparing".

Request a Refund

Track Requests

Policy Note: If your refund is Rejected or Unresolved after 30 days, a "Raise Complaint" button will appear.

Order #DEMO-OLD

Item Missing (Demo: >30 Days)

18 Jan 2026

Pending

Time Limit Reached

30 Days Passed

Order #DEMO-NEW

Quality Issue (Demo: Recent)

17 Feb 2026

Pending
Process Timeline 25 days left to escalate

Escalation available on 19 Mar 2026

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